Our dedicated property management team understands that the one thing our tenants demand is rapid response to any issues, and we undertake to deal with any request with haste and with minimum disruption. We value quality tenants and actively support them through their rental experiences, acting promptly in preparing, approving and registering all tenancy agreements.
Believing in open, honest communication with all our clients, we are experienced in liaising between owners and tenants, always offering fair and well-informed advice to both parties.
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During the tenancy, rent payments are to be made in advance as set our under the tenancy agreement.
Calendar monthly rent is calculated as follows:
Weekly rent $ / 7 (days in a week) x 365 (days in a year) / 12 (months in a year) = calendar monthly rent
If at any time you are unable to make a payment on or before the due date, please make immediate contact with your property manager.
Each time we receive a payment, you will be sent an email receipt confirming your payment and where it has paid you to. Please ensure that you use the bank reference provided.
Your Rental Bond will be lodged with Rental Bonds Online (RBO). The bond is held as security against damage or undue wear and tear to the property. Lodgement will be made using the online payment direct to Rental Bonds Online.
Your Rental Bond will be refunded to you promptly after the property is vacated, less any deductions that may be agreed between us or as ordered by the Tribunal, in the event of a dispute.
Should extra person/s decide to move into the premises after the lease has commenced, you are required to receive permission from our office. We ask that you advise our office as soon as possible and have any potential tenant/s complete a tenancy application form and a Change of Shared Tenancy Bond form will also be required.
Prior to taking possession, you will receive the condition report via email link. We ask that you check this thoroughly and add any additional comments you see fit. Please be aware that the link will expire within 7 days of receiving the report.
During the course of your tenancy, the premises will be inspected periodically by your property manager after the required notice has been given (7 days).
Six to eight weeks after you move into the premises, an inspection will be carried out. Thereafter, provided that everything is in order, further inspections will be carried out at six monthly intervals.
Rubix Realty generally retains a duplicated key to all properties for emergency access, maintenance to be carried out and periodic inspections. Under special circumstances and upon producing identification, the keys can be borrowed during office hours, but must be returned within 24 hours. This service is not available out-of-office hours or on public holidays.
It would be therefore advisable, that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out.
In most instances the lock combinations to external doors and gates have not been changed prior to your tenancy. Locks may only be changed, after first obtaining permission from Rubix Realty, and then on the strict understanding that you supply us with a spare set of keys.
Please note that the landlord’s insurance does not cover tenant’s contents, and the landlord cannot be held responsible for damage to or theft of a tenant’s belongings.
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It is each tenant’s responsibility to have the appropriate account placed in his or her name(s) and then to arrange to have a meter reading, prior to vacating the premises.
All repairs are to be logged online using Tapi. Only emergency repairs will be accepted verbally.
All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord’s approval and/or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable.
If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the trades person will be automatically passed on to you for payment.
Where applicable, the upkeep of the gardens and grounds are your responsibility. Please do not store unnecessary paper, rubbish, bottles, flammables and cans, etc. on or around the premises.
Under the NSW residential tenancy laws, an ‘urgent repair’ means:
This rule does not include work needed to repair premises that are owned by a person other than the landlord or a person having superior title (such as a head landlord) to the landlord.
Smoke alarms are also considered ‘urgent’ to ensure they are working, but there are different rules about their repair. Get more information about repair and maintenance of smoke alarms.
Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord. You can terminate the Residential Tenancy Agreement in the following ways:
