Rubix Realty (A.C.N. 605 525 031 (we, us, our) is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act).
The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.
This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.
We also have a privacy policy which details our policy in connection with our real estate business. A copy of this privacy policy can be accessed here Privacy Policy
This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website. Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.
What information do we collect?
In the process of conducting its operations and its business, including the provision of our services, Rubix Realty Pty Ltd will likely collect and hold a range of personal information. The type of information we may collect and hold includes:
(a) your name;
(b) your email address;
(c) your mobile number;
(d) your telephone number;
(e) your company name;
(f) the address of the property you are intending to purchase;
(g) information about property you are intending to lease or purchase such as:
(i) the registered title particulars;
(ii) title search;
(iii) title reference;
(iv) registered dealings (eg, mortgages, leases, any other items registered on title);
(v) list of inclusions;
(vi) other information included in the standard pages of the contract for sale;
(vii) community title search;
(viii) council zoning certificate;
(ix) council order;
(x) sewer diagram;
(xi) required dealings;
(xii) if the property has a swimming pool, the swimming pool register entry and compliance certificate or certificate of non-compliance;
(xiii) any document relating to, in on connection with, the property you are intending to lease, sell, or purchase;
(h) details of legal adviser, or conveyancer including their name, address, mobile and telephone numbers
(i) details of the properties we provide to you or that you have enquired about, including any additional information necessary to respond to your enquiries;
(j) any additional information that you provide to us directly through our websites or indirectly through your use of our websites, our services or through websites or accounts from which you permit us to collect your personal information;
(k) information you provide to us through customer surveys;
(l) any other information that may be required in order to facilitate your dealings with us.
(m) In NSW, we are required by applicable laws, regulations and codes of conduct to verify your identity before we can provide our services to you. This involves conducting a 100-point identity check, sighting a form of photographic identity such as drivers licence number or passport number, Medicare Card, Bank Card or Other proof of Identification such as a Utilities Bill and/or confirming your ownership of the property that you wish us to sell on your behalf by sighting council land rates, council water rates and the property title documentation. Rubix Realty Pty Ltd does not keep these ID documents on file, and any copies are destroyed immediately after the ID check has been completed.
Why do we collect this information?
Rubix Realty Pty Ltd collects this information from you, to be able to respond to your enquiries and perform our services to you. We collect your personal information directly from you unless it is unreasonable or impracticable to do so.
We collect, hold, use and disclose your personal information for the following purposes:
to provide our services to you
to send communications requested by you;
to answer enquiries and provide information or advice about existing and new properties
to assess the performance of our website and to improve the operation of our website;
to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes;
to provide your updated personal information to our contractors or service providers;
to update our records and keep your contact details up to date;
to process and respond to any complaint made by you; and
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority.
Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy.
Automated Decision Making (ADM)
ADM is when:
(a) we use a computer program to make, or do a thing that is substantially and directly related to making, a decision; and
(b) the decision could reasonably be expected to significantly affect the rights or interests of an individual; and
The kinds of personal information used in the operation of such computer programs are:
Your property address
Your income
The kinds of such decisions made solely by the operation of such computer programs are:
Not applicable
The kinds of such decisions for which a thing, that is substantially and directly related to making the decision, is done by the operation of such computer programs are:
Information disclosed
We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:
· providing services and customer support, including service updates;
· maintaining and updating our records;
· comparing information for accuracy, and verifying it with third parties; and
· providing information as authorised or required by law or a relevant government body or authority.
Overseas disclosure
We do disclose personal information overseas.
We may use cloud storage and IT servers that may be located overseas to store the personal information we hold. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country information about an individual may be held.
To the extent that we can identify the countries to which we transfer information they are:
The Philippines
Australia
Please note that in some cases countries to which we transfer information may not have laws or binding schemes that have the effect of protecting your information in a way that overall is at least substantially similar to the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism or binding scheme that you can access to take action to enforce legal protections.
Anonymity and pseudonyms
General users of the website do not need to disclose their identity to us in order to use this website. This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.
Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.
Cookies
A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user. Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behavior is server specific.
When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the address of the pages accessed and the documents downloaded. This information is generally only for internal statistical analysis and system administration purposes.
Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.
Information security
We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.
We may store information about you in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held.
Where appropriate, we use secure transmission facilities. However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.
Links to other websites
This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. This Privacy Policy does not extend to those linked websites.
Marketing and opt-out
We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to. If a user does not wish to receive any information about such products, services and benefits they can contact the Privacy Officer (details specified below). We will not use your sensitive information for these purposes without your consent.
Accessing your Personal Information
Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. We may charge a reasonable fee where access to personal information is provided. Any requests for access to a user’s personal information should be made in writing to the Privacy Officer (details specified below). The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date.
If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:
The Privacy Officer
PO Box 783, Maitland, NSW 2320
Tel: (02) 4933 9588
Email: mail@rubixrealty.com.au
The Office of the Information Commissioner can be contacted as follows:
Acceptance of this Privacy Policy
By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.
